Charles Burrell Centre

Privacy Policy


The processing of your personal data is carried out by or on behalf of The Charles Burrell Centre limited. The Charles Burrell Centre Limited is a Community Benefit Society (Registration Number:7064) registered with the Financial Conduct Authority.

We respect your privacy and are committed to maintaining the security of your personal information. This policy outlines how and why we collect and use personal data. We want to ensure you are informed and in control of your data.

Please be assured that we will never sell your personal data, and will only ever share it with third parties where we have your permission and/or where it is necessary for us to fulfil a contract or service obligation.


If you have any questions about this policy or how we use your personal data, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

What data we collect

We collect personal data provided by you. This includes information you give us when you join as a member, take action to support our work or become a volunteer.

For example:

  • We collect personal details (name, address, date of birth, email address, telephone etc) when you join CBC as a member.
  • We collect financial information (payment information, gift aid eligibility etc) when you make a donation to our work.
  • We collect information about how you would like us to contact you.

How we use your information

When we collect your data, we will ask for your consent to use it in different ways. We will only use your personal data in ways you have given us permission to do so.

We may also use your data in order to:

  • enter into, or perform, a contract with you;
  • comply with a legal duty;
  • to protect the vital interests of the data subject or of another natural person; for our own (or a third party’s) lawful interests, provided your rights don’t override these.

There may be occasions where we want to contact you about something that you have not explicitly signed up for. We will only do this if you have given your consent for us to contact you about similar activities, or if the communication is for a closely related purpose.


We collect and use personal data for administrative purposes in order to help us carry out our work.

This includes:

  • receiving donations (e.g. gift-aid instructions; or other payment confirmations).
  • maintaining contact databases of our tenants, sessional hirers,  volunteers, members, and supporters, their contact details and permissions.
  • performing our obligations to fulfil membership obligations.
  • fulfilling orders, or for other services (placed online, over the phone or in person).
  • helping us respect your choices and preferences. For example, if you ask us not to send you information about our work which includes marketing information, we’ll keep a record of this so that we know not to contact you again.

Sometimes we will need to contact you, regardless of any contact preferences you may have specified. This will only ever be for essential communications in order to fulfil our obligations to you.

These communications include:

  • Our AGM details.
  • Information you may need as a volunteer with us.
  • Information about your tenancy, lease renewals etc.

Disclosing and sharing data

We will never sell your personal data.

We may share personal data with suppliers who provide us with services to fulfil a contract we have with you.

Marketing (including fundraising)

We use personal data to communicate with you to promote the work we do as a charity. This includes keeping you up to date with our news, campaigns, events and fundraising activities.

As a Community Benefit Society with charitable status, we rely on donations and support to continue our work. From time to time, we will contact members and supporters to let them know about our fundraising campaigns. This might be about an appeal, a competition we’re running, or to suggest ways you can raise funds (e.g. a sponsored event or activity).

As with other communications, we will only contact you about fundraising if you’ve told us you’d like to hear from us about this sort of activity. You can unsubscribe from receiving marketing communications at any time.

Marketing includes news and information about:

  • our work as a Community Benefit Society and our role in supporting the community;
  • events & activities that we are undertaking;
  • volunteering opportunities, to help you get involved;
  • appeals and fundraising to support our work;

Sensitive personal data

Sensitive personal health data may be collected as part of any accident reporting about an incident on our premises or at an event organised by us.  This information may be shared with our insurance company in line with our legal and insurance obligations.

When sensitive personal information is collected we will take extra care to ensure your privacy rights are protected.

Information from third parties

We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.


If you are unhappy about how we have used your data, you can complain to The Charles Burrell Centre directly by contacting our Data Protection Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at

Notification of changes to this Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Notice of any change will be posted on our website and will be deemed effective upon publication. 

This Privacy Policy was last updated on 17/07/2018